Returns Policy

Cancellations
No order may be cancelled, modified or deferred without the prior written consent of the Company (Living Whole Australia which is at the Company’s sole discretion). If such consent is given it is, at the Company’s election, subject to the Company being reimbursed all losses, including loss of profits, and paid a cancellation fee (being not less than 20% of the invoice price of the Goods).

Goods not returnable: Any goods specially made, including items cut to length. Any goods made, or purchased to a firm and irrevocable order or any goods altered or damaged by the Purchaser cannot be returned under any conditions. Goods are not returnable if the product is working correctly but the customer has other expectations of the product. Goods can only be returned with explicit written consent of the Company (Living Whole Australia).

WHEN do items need to be returned by?
Goods must be returned within 14 days of physical receipt of your order after issuance of the Company’s written consent.

WHERE do items need to be returned to?
Returned goods shall be returned to the Company’s place of trading or such other place nominated by the Company.

HOW do you return items?
Returned Goods must be clearly marked with the Return Authorisation Number or such other reference provided by the Company.

SHIPPING for returns?
Original shipping rates are not refundable. The customer is responsible for maintaining the original packaging and shipping of returned goods. Goods returned in a damaged condition are not refundable.

CREDIT for returns?
Credits for returned goods (net of cancellation fees) shall be made by direct deposit or crediting the credit card used for the original purchase.

Instore return option?
Goods can only be returned by post or courier to the Company’s nominated return address.. 

Packing materials?
Goods shipped for return must be packaged in the original packaging to how it was shipped to you so that damage in transit does not occur.